Terms of Sale
Eurasia Japan (Tokyo, Chuo-ku, Harumi 3-6-8, Japan) sells original Japanese products internationally through this website. By placing an order you agree to the terms below.
1. Orders
Retail box orders (up to 19 kg per box) are confirmed automatically once payment is received — no manager review needed. Pallet and container orders are quotes, not confirmed orders: our team reviews quantities, pricing and shipping with you before anything is finalized.
2. Pricing & currency
All prices are calculated in Japanese yen (JPY), our base currency, and converted to your selected display currency for convenience only — the JPY amount is authoritative. Prices can change without notice until an order is confirmed.
3. Payment
Retail box orders are paid by card at checkout. Pallet and container orders are paid by bank transfer only, after our team sends a proforma invoice — card payment is not available for wholesale volumes.
4. Loyalty points
Retail customers earn points equal to 5% of the paid order value once payment is confirmed. Points can be redeemed against future retail orders. Points have no cash value, cannot be transferred, and the program may change or end at any time. Points are not available on pallet or container orders.
5. Shipping & compliance
Some products are restricted from air or container shipment under hazardous-goods (MSDS) rules and cannot be included in those order types. We provide a commercial invoice and packing list for customs clearance on wholesale shipments.
6. Cancellations & returns
Contact us as soon as possible if you need to cancel or change an order — retail orders already shipped and pallet/container orders already in production cannot be cancelled. Damaged or incorrect items are handled case by case; contact us with photos and your order details.
7. Liability
We are not liable for delays caused by carriers, customs authorities, or events outside our reasonable control. Our liability for any order is limited to the amount paid for that order.
8. Governing law
These terms are governed by the laws of Japan. This site sells internationally and is not specifically directed at any single country's consumer protection regime.